Frequently Asked Questions
Everything you need to know about our luxury collections and services.
Are all products on Marc Gebauer authentic?
Yes, authenticity is our highest priority. Every item in our collection, from luxury watches to high-end fashion, undergoes a rigorous multi-step inspection process by our in-house experts to guarantee 100% authenticity.
What are your shipping times and costs?
We offer worldwide insured shipping. Domestic orders within Germany typically arrive in 1-3 business days. International shipping times vary by location, usually ranging from 5-10 business days. Shipping costs are calculated at checkout based on the destination and value of the item.
What is your return policy?
We offer a 14-day return policy for most items. Products must be returned in their original, unworn condition with all security tags and original packaging intact. Please note that certain high-value bespoke items may be subject to different terms.
Which payment methods do you accept?
We accept a wide range of secure payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and bank wire transfers for high-value transactions.
Do you offer personal shopping or styling consultations?
Absolutely. Marc Gebauer provides exclusive concierge services. You can book a private consultation at our boutique or virtually to receive expert advice on building your luxury wardrobe or starting a watch collection.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's portal so you can monitor your delivery in real-time.